Refund & Exchange Policy

At Silk and Roots Hair Oils, your satisfaction is important to us. We offer a 7-day goodwill exchange policy to help resolve any product-related concerns, as long as the product meets the eligibility criteria below.

Goodwill Exchange Policy

Eligibility:

Exchanges are accepted under the following conditions:

  • The request is made within 7 days of the purchase date.
  • The product is in its original packaging.
  • The seal of each product is intact.
  • The packaging has not been tampered with.

How to Initiate an Exchange:

  1. Contact Us
    Email us at silkandrootshairoils@gmail.com with your order number and reason for the exchange.
  2. Exchange Authorization
    We will provide you with Exchange Authorization (EA) details, including return instructions and the return address.
  3. Return the Product
    Send the product back following the provided instructions.
    ➤ Please note: Return shipping costs are the customer’s responsibility.

Refunds

We do not offer refunds under the goodwill exchange policy. Instead, eligible products may be exchanged.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at
📧 silkandrootshairoils@gmail.com
Include your order number and a brief description of the issue. We will arrange a replacement or, where appropriate, a refund.

Contact Us

For any questions or concerns about our exchange policy, please reach out:

Silk and Roots Hair Oils
📧 Email: support@silkandrootshairoils@gmail.com
📞 Phone: +92 3084802983
📍 Address: Lahore, Pakistan

Thank you for shopping with Silk and Roots Hair Oils!
We’re here to ensure your experience is smooth and satisfying.